There is nothing better then customer feedback. Note that I did not qualify what the flavour of the feedback is. Good or bad, happy or sad, we are always glad to hear from our customers.
Here is a perfect example of the type of unsolicited input and ideas we get. Last week I got into some back and forthing with John Cayler from the United States. John bought a presso and let me know he thought our shipping terms and pricing were a bit confusing. I thanked him for his comments and revised our wording and process–which I had to admit was a big improvement. Thank you John.
Today, I got another email from “dear john” and this time it was about our plastic tamper that comes with the presso. John let us know nicely that it left a little to be desired and referred to our free tamper scoop as a “thumb buster”. Point taken again. More points for John too, as he let us know he has discovered an innovative way to tamp using a Tabasco bottle. Can’t wait to give this a try, but we dont’ suggest using chilli sauce in your espresso.
John Cayler Custom Tamper
